BMW adopts fan page on Facebook as official presence
By
Charlotte McEleny
BMW has
taken control of a Facebook page set up by a fan of the car brand to
use as its official presence and capitalize on the 1m people within the
pre-existing community.
The company is using the page as a hub
for fans to talk to each other, while promoting new models, information
and pointing users towards local
BMW pages, which have more detailed information on the cars specific to each region.
The
page, originally set up as an unofficial fan site, has more than 1.4m
fans. The car giant follows Coca-Cola, which also opted to take over a
page created by fans on Facebook rather than trying to start a
community from scratch.
BMW is
also one of the latest brands to look after its social media activity
in-house, not through an agency, choosing instead to work directly with
Facebook.
Tino Kuehnel, social media evangelist at
BMW Group,
said the company started the process by getting in touch with the fan,
and that good communication was key to getting co-operation.
“We
got in touch with the fan first and carried on that contact until we
were able to tell him exactly what we planned to do with the page. This
meant we received really good co-operation,” said Kuehnel.
Coca-Cola’s
page is still run by the original fans Dusty and Michael, with the help
of the drinks company, and has amassed more than 9.3m fans.
Neil
Kleiner, head of social media at Havas Media, said such moves can be a
valuable way for brands to build a meaningful community on Facebook,
but they need to make sure they don’t take over entirely.
“When
I worked with Coke on that situation, it was important it didn’t
completely take over and that it was very much a partnership,” said
Kleiner. “Brands looking to do this need to make sure they play a
relevant role and help the fans make it a better managed community.”
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